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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. Do I need a Business Registration?

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1. Do I have to make an appointment to apply at the Irwindale acceptance facility?

Yes, appointments are required. To make an appointment, please call 626-430-2200.

2. Can I mail in my application or apply online?

When applying using Form DS-11, you are not eligible to mail in your application. Additionally, the Department of State does not currently have the option to submit your passport application online.

3. What if I want both a passport book and a passport card?

You can apply for both a passport book and a passport card at the same time on Form DS-11, but you must pay both fees.

4. How long will it take to get my passport?

For up-to-date information on when you will get your passport, please click the following link:
click here

5. I'm behind on child support. Can I get a passport?

If you are behind in child support payments of $2,500 or more, you cannot get a U.S. passport.

6. How will my passport book and/or card be mailed back to me?

Newly-issued passport books are delivered using Priority Mail with Delivery Confirmation, unless you pay for Priority Express return service at the time of application.

All passport cards will be mailed using First Class Mail. Passport cards cannot be delivered using Priority Express.

Your citizenship evidence will be mailed back separately from your new passport.

7. It states on my U.S. birth certificate that it is illegal to make a copy. What should I do?

If you choose not to submit a photocopy, you may submit a second certified copy of your birth certificate.

8. Can I expedite the process?

For an additional fee of $60.00 per passport application, Passport Services will expedite your application. This will reduce processing time to approximately 3 weeks.

*Passport Services will Express Mail your expedited passport book back to you (1-2 day delivery time) for an additional $15.89 and can be included in the Passport Services payment. Passport Services cannot Express Mail a passport card back to you.

The City Clerk's Office offers Express Mail to deliver your application overnight to Passport Services (1-2 day delivery time). This fee is $24.70 for Express Mail service and can be included in the City payment.

9. How can I check the status of my application?

To check the status of your application, please click the following link: click here

10. Where can I find more information about passports?

For more information about passports, please click the following link:

click here

11. More FAQ's

For more FAQ's, please visit the following link: click here